1 Event & General Questions
1.1 I purchased an event but accidentally chose the wrong store for 'pick up' is that a problem?
Not at all. For events, the only location relevant is the one noted in the event entry title. Pick up location does not matter for events.
1.2 If I miss an event I paid for, can I still pick up the product or have it shipped out?
No. Products distributed as part of an event are reserved for attendees. If you miss the event without following our cancellation policy, you will forfeit your entry fee and any product associated with your entry.
1.3 Can I purchase multiple entries to an event and pick up the product associated with each entry?
No. Event entry is a purchase for participation in the event, not a purchase of product. Any product distributed as part of an event is reserved exclusively for participating attendees. Each event entry must be used by a separate attendee who participates in the event.
1.4 I signed up for an event on the Bandai App am I good to go?
No. The only way to secure your space for an event is by buying the entry through our website.
1.5 How do I cancel my event entry and get a refund?
Please call the store hosting the event at least 3 hours before the event start time to request a cancellation. Cancellation requests submitted via email are not guaranteed, as email is not monitored continuously. For more information, please see Shipping & Returns.
1.6 Do you have the latest TCG releases in stock?
The best way to get a stock check is by giving us a call. We're phone friendly and happy to help!
1.7 Do you do preorders for upcoming sets?
Not at this time. New sets are sold on a first come first serve basis on release day at 11am.
1.8 Do you ship booster boxes?
Not at this time. Booster boxes and packs are sold in-store only. See our latest in-store releases.
1.9 Can children sign up for Squire Training?
1.10 Do you ship internationally?
Unfortunately, we do not.
1.11 Can I change or cancel my order after placing it?
Give us a call and we'll do the best we can! You can also try email but we may not get to it in time before the order ships out. 714-884-4701
1.12 My question was not answered here, now what?
Send us your question in the "Contact us" form. Seriously send it, we're happy to help! We'll get an email and reply to you asap.
