Customer support
1 General Questions
1.1 Do you ship internationally?

Unfortunately, we do not. 

1.2 Can I change or cancel my order after placing it?

Give us a call and we'll do the best we can! You can also try email but we may not get to it in time before the order ships out. 714-884-4701

1.3 I purchased an event but accidentally chose the wrong store for 'pick up' is that a problem?

Not at all. For events, the only location relevant is the one noted in the event entry title. Pick up location does not matter for events. 

1.4 Do you have the latest TCG releases in stock?

Give us a call! That's really the best way to get a stock check. We're phone friendly and happy to help! 

1.5 Can children sign up for Squire Training?

Absolutely! 

1.6 Do you ship booster boxes?

Not at this time. Booster boxes/packs product are sold in store only. 

1.7 Do you do preorders for upcoming sets?

Not at this time. New sets are sold on a first come first serve basis on release day at 11am. 

1.8 I signed up for an event on the Bandai App am I good to go?

No. The only way to secure your space for an event is by buying the entry through our website. 

1.9 My question was not answered here, now what?

Send us your question in the "Contact us" form. Seriously send it, we're happy to help! We'll get an email and reply to you asap. 

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